Fraud Awareness
Protect yourself from impersonation, fake invoices, and phishing attempts. Use this page to verify safe communication practices.
Common Red Flags
- Unexpected requests for urgent payments or last-minute bank detail changes.
- Email addresses that mimic our name but use extra characters or different domains.
- Requests to send sensitive documents through unofficial channels.
- Pressure tactics: “pay now or service is cancelled” without normal verification steps.
- Links or attachments you were not expecting.
Safe Communication Practices
Always confirm instructions through a verified channel. If you receive unusual messages, do not reply directly—use our Contact page to confirm legitimacy.
Verify identity
Confirm the sender and request using previously known phone/email contacts.
Avoid unknown links
Do not open unexpected attachments or login links from unknown sources.
Payments & Invoice Safety
If you receive an invoice or a request to change payment details, verify it through a trusted channel first. Do not accept bank changes solely via email.
- Confirm beneficiary details with your account manager using known contact info.
- Request written confirmation on official letterhead where applicable.
- Escalate any suspicious instructions immediately.
How to Report Suspicious Activity
If you believe you received a fraudulent message, do not proceed with any instructions. Capture the email header/screenshots if possible and contact us.
Contact Security Team